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The Impact of Technostress on Emotional Labor of Full-Time Governance Staff in Ethnically Inter-embedded Communities: a Case Study of X Community in Wuzhong City, Ningxia

Author(s)

Xinyu Yang

Affiliation(s)

School of Political Science and Law, University of Jinan, Jinan, Shandong, China

Abstract

While digital governance empowers grassroots communities, it also brings information Technostress which has a profound impact on the emotional labor of full-time community governance staff. Taking X Community in Wuzhong City, Ningxia as a case study, this research adopts qualitative methods including semi-structured interviews and participant observation to examine the specific manifestations of information technology stress and its influence mechanism on emotional labor among full-time governance staff in Ethnically Inter-embedded Communities. The findings reveal that information technology stress mainly manifests as technology overload, technology invasion, and technology learning burden. These stressors break the temporal and spatial boundaries between work and family, preventing governance staff from disengaging from their work roles after hours. Consequently, their emotional resources are continuously depleted, forcing them to increase surface acting while reducing their capacity for deep acting, ultimately leading to emotional exhaustion. This study reveals the process mechanism through which information technology stress generates emotional labor among full-time community governance staff, providing theoretical reference and practical implications for optimizing digital governance tools in Ethnically Inter-embedded Communities and alleviating the emotional burden of grassroots workers.

Keywords

Ethnically Inter-Embedded Communities; Emotional Labor; Information Technostress

References

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