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The Dilemma of Age-Friendly Adaptation in Smart Communities: Why Are Public Services Built but Hardly Used?-A Case Study of Smart Community J

Author(s)

Xuchen Pang, Zhirong Wei ,Yumei Cao, Yanlei Hu*

Affiliation(s)

School of Political Science and Law, University of Jinan, Jinan , Shandong , China *Corresponding Author

Abstract

Digital technology is a key driving force in the process of building smart communities. However, the insufficient aging-friendly adaptation in smart community development is a widespread challenge. Using interviews and field observation , this paper conducts a case study of Community J and applies the multiple institutional logics framework to analyze the phenomenon from four dimensions: bureaucratic logic, market logic, semi-bureaucratic logic, and user logic.The study finds that bureaucratic assessment suspends age-friendly retrofitting; market supply neglects the needs of the elderly; community policy implementation replaces online aging-friendly services with offline solutions, and the elderly withdraw passively due to technophobia. The paper argues that institutional restructuring, incentive redesign, and value reconstruction should be advanced in a coordinated manner to move multiple logics from conflict toward coupling.

Keywords

Smart Community; Aging-Friendly Adaptation; Multiple Institutional Logics

References

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